Frequently Asked Questions

  • It is of the utmost importance that we obtain as many details about your child as possible so as to ensure a smooth transition into nursery life and in order to maintain his/her well-being within our setting.

    We ask that the following is provided through the Registration Form link provided on Whatsapp.

    • A copy of your child’s valid passport.

    • A copy of your child’s valid residency page inside passport.

    • A copy of your child’s Emirates ID.

    • A copy of your child’s birth certificate.

    • A copy of your child’s updated immunisation records.

    • A copy of the child’s sponsors (mum or dad) valid passport.

    • A copy of the child’s sponsors (mum or dad) valid residency page.

    • A recent passport photo of your child.

    The registration process will be completed through electronic links you will recieve via WhatsApp. This process will provide us with vital information regarding parents' personal contact details, emergency contacts and medical information. Some of these forms will require your digital signature to confirm your authorisation regarding various aspects of our care.

    The Nursery Management Team will be happy to assist you with the completion of all the required paperwork. Any and all information requested is stipulated by the Ministry of Education and Knowledge and Human Development Authority governing nurseries in Dubai and is kept with the utmost confidentiality.

  • Starting nursery is a wonderful way of gifting your child with the advantage of extending their knowledge, stimulation and skills outside of the home environment. Saying goodbye and giving your child the reassurance, confidence and trust that you will return is an important stage in their emotional and social development.

    It is also an important milestone of your parenting journey! Children and parents are both provided with sensitive support during this special time and are guided by our step-by-step prompting program.

  • Parents need to provide their class teacher with the following things at your Induction Meeting before your child's first day of nursery:

    • Spare Clothes (Two tops, two bottoms, space underwear (if toilet trained) and socks)

    • A full pack of your nappy/diaper/pull-up of choice (if applicable).

    • A full pack of wipes.

    • Any non-medicated diaper/nappy creams.

    During a normal nursery day, we ask that you bring your child's healthy packed lunch in your Kid's Island Snack Bag (provided at induction), a full, no-spill water bottle that your child can use independently and your smile!

  • Effective, clear and mutually respectful communication is the key to establishing and engaging positive relationships between parents and staff. Our nursery management team operates as an open door policy and parents are always welcome to seek advice, share information and deliver their input.

    In general, notifications, announcements and reminders will be communicated to parents via the nursery communication app or Whatsapp.

  • Our nursery nurse is able to administer various medications subject to prior written authorisation (Medicine Authorisation Form) from parents. This includes the administration of medications for chronic conditions such as inhalers or external medications such as creams.

    Restrictions apply to un-prescribed medications. Parents are always informed before our nurses administers any medication to your child.

  • For their own safety and the safety of their peers, it is imperative that children have set, clear and consistent boundaries of behaviour.

    Undesirable behaviour often occurs when the child’s basic needs are not being met. Our aim is to promote positive behaviour and ensure that all children are provided with guidance, love, care and security. They also have the right to adequate rest/ sleep, the freedom to explore, a positive self-image, suitable adults as role models, opportunities for self-expression and learning.

    Positive behaviour strategy is a set of guiding principles, attitudes and techniques about real-life behaviour. It empowers the child by allowing them to change, adopt or eliminate negative behaviours without stripping them of their autonomy.

    This strategy is based on the ability to change communication skills, and therefore allow parents and teachers to achieve the change in behaviour we want to see!

  • In the event that a parent or care giver has not collected their child from the nursery at pick up time and no prior contact has been made with the nursery to inform them of alternative arrangements, the nursery will make every attempt to contact parents.

    We do provide an 'Afternoon Fun Club' option until 2:00pm, which gives our parents flexibility and peace of mind.

    Please note that an additional fee will apply for this service.

  • Parent's feedback is always welcome!

    If a parent has concerns regarding aspects of their child’s life at nursery, this should be raised immediately with the class teacher. If the teacher is unable to find a solution to the concern raised, it will be escalated to the Principal, who will listen and endeavour to work with the parent and the staff members involved to reach a resolution.

  • The nursery does not have any transport bus service available to parents.

    Parents can organise for someone else to come collect their child, and if you choose to do so, please inform the office beforehand of your arrangement. We will not allow another parent or individual to pick up the child without explicit authorisation from the parent/guardian.

  • After completing Nursery/Preschool/Foundation Stage 1, children then move on to the next level of their education.

    We are always happy to help guide parents in choosing the right school for your child & family throughout Dubai, whether it follows the British, American or International curriculum. 

    We are here to help make this process as smooth as possible!

  • The nursery does offer prorated fees to any parent who wishes to register their child in the middle of a term.

    Should you wish to understand more about the prorated fees visit our Fees Page or call us and arrange to come in to get more information.

  • Opportunities are planned for Parent Participation, such as presentations for parents & families about certain topics, reading and listening to stories with their child's class or participating in creative play invitations.

    Parent suggestions and feedback are always welcomed! Our office operates as an open door policy, whereby parents can organise with the management team to come in for a discussion.

  • As fresh air is very important and children need to release energy and build on their gross motor skills, outside playtime is a vital part of their daily schedules.

    Children have daily access to outdoor play areas which are shaded, UV protected and cooled by industrial fans to create air flow during the hotter seasons. When the weather permits, the aim is to have the children outdoors as much as we possibly can!

  • The core of the EYFS is that every child is a unique and competent learner whose individual needs must be acknowledged and incorporated within the pre-school setting.

    Our staff members are trained and qualified to plan for children’s individual learning needs. Observation and assessment are tools practitioners use to assist them in identifying children’s strengths, developmental needs and interests, so as to support them through their weekly planning.

    These tools also enable staff to share information with you about your child's progress at nursery.